Playojo Privacy Policy
This independent review site explains how Playojo handles player data, based on what the operator documents and what UK regulation requires. Because Playojo is licensed by the UK Gambling Commission under account number 39326 and operated by SkillOnNet, its data practices sit under both UK GDPR and the Data Protection Act, which gives players in the United Kingdom concrete, enforceable rights over their personal information.
Table of contents
Information We Collect
Playojo collects two broad categories of data: the personal details you hand over when registering and verifying an account, and the behavioural data generated automatically as you use the site or app. Both are standard for a UK-licensed casino, and the UK Gambling Commission framework actually obliges the operator to gather some of it.
Personal data and account information
When you create an account with Playojo, the operator records your full name, date of birth (to enforce the 18+ minimum age), residential address, email address and telephone number. Because the licence requires identity verification, you will also be asked to supply KYC documents, typically photographic ID such as a passport or driving licence, before withdrawals are processed. Payment data enters the record too: when you deposit with Visa, Mastercard, PayPal, Trustly, Apple Pay or Instant Bank Transfer, the transaction details are logged against your account, along with your deposit and withdrawal history across methods such as Skrill, Neteller, paysafecard, ecoPayz and wire transfer.
Usage data and cookies
Separately, the platform captures technical and behavioural information: IP address, device type, browser, login timestamps, pages visited, games played (across titles from providers such as Play’n GO, NetEnt, Pragmatic Play and Evolution) and betting patterns. Cookies and similar tracking technologies support session management, fraud detection and, where you consent, marketing personalisation. The OJOplus scheme, which returns a percentage of every bet as cash, also depends on this gameplay data being recorded accurately.
How We Use Your Information
Playojo uses the data it collects primarily to run your account lawfully and to meet its regulatory duties, with marketing use sitting on top as a separate, consent-based layer. UK GDPR requires a stated legal basis for each use, and the operator’s obligations to the UK Gambling Commission supply that basis for much of the processing.
Service provision and account management
Your personal data underpins the core service: opening and administering the account, processing deposits from the £10 minimum, paying withdrawals back to your chosen method (capped at £5,000 per transaction), running identity and age checks, and screening for fraud, money laundering and problem gambling. Customer support interactions — live chat and email at support@playojo.com — are also logged so queries can be followed through. Gameplay records feed the OJOplus cashback calculations and responsible-gambling monitoring.
Marketing and communications
Marketing messages — including promotions such as the welcome offer of Deposit £10 Get 50 No Wager Free Spins + 30 Extra Spins — are sent only where you have opted in. The operator may use your gameplay and deposit history to tailor which offers you see, for example promoting the Kicker Section where the 30 Extra Free Spins are claimed after a first deposit. You can change these preferences at any time in your account settings, and opting out of marketing never affects the core service. Related reading: Playojo terms and conditions.
Data Sharing and Security
Playojo does not sell player data, but it does share information with a defined set of third parties where that is necessary to operate, comply with the law or process payments. The operator applies industry-standard technical controls to protect data in transit and at rest.
Third-party sharing and processors
- Payment processors handling Visa, Mastercard, PayPal, Trustly, Apple Pay, Instant Bank Transfer, Skrill, Neteller, paysafecard, ecoPayz and wire transfer transactions.
- Verification providers that check photographic ID and screen against sanctions and self-exclusion databases.
- Game providers such as Yggdrasil, Red Tiger, Microgaming, Playtech, Hacksaw, Spribe and 1×2 Gaming, which receive the limited data needed to settle bets.
- Regulators and authorities, principally the UK Gambling Commission, plus law enforcement where legally required.
- Responsible-gambling bodies for self-exclusion schemes — see Playojo responsible gambling.
Security measures and encryption
According to the operator, connections to the site and app are protected by TLS encryption, and card data is processed through PCI-DSS-compliant payment gateways rather than stored in full on Playojo servers. Access to player records inside SkillOnNet is restricted to staff who need it, and account-level protections such as password requirements and login monitoring apply. Players add a further layer by using a unique password and keeping verification documents current, since outdated ID is the most common cause of delayed withdrawals.
Your Rights
UK players hold the full set of UK GDPR rights over the data Playojo holds about them, and the operator must respond to a valid request within one month. These rights apply regardless of account balance or activity level.
Access, correction, and deletion rights
You can request a copy of the personal data held about you (a subject access request), ask for inaccurate details such as an old address to be corrected, and in some circumstances request deletion. Deletion is not absolute: as a UK Gambling Commission licensee, Playojo must retain certain records — identity checks, transaction history and self-exclusion data — for defined periods even after an account closes. You can also object to processing based on legitimate interests and ask for your data in a portable format.
Opt-out and consent withdrawal
Marketing consent can be withdrawn at any point via account settings, the unsubscribe link in emails, or by contacting support at support@playojo.com or through live chat. Withdrawing consent stops future marketing but does not affect processing already carried out, and it does not remove the operator’s ability to send service messages such as withdrawal confirmations or responsible-gambling interventions, which are sent on a legal-obligation basis rather than consent.
Frequently Asked Questions about Playojo
Is Playojo legal in United Kingdom?
Yes. Playojo is licensed by the UK Gambling Commission under account number 39326 and operated by SkillOnNet, which makes it fully legal for players aged 18 and over in the United Kingdom. The site has been running since 2017 and also holds a Malta licence noted in app reviews.
How do I create a Playojo account?
Registration asks for your name, date of birth, UK address, email and phone number, followed by verification with photographic ID before withdrawals. You must be 18 or over. Once verified, a first deposit from £10 activates the account and the welcome offer.
What payment methods does Playojo support in United Kingdom?
Deposits start at £10 with Visa, Mastercard, PayPal, Trustly, Apple Pay and Instant Bank Transfer, all fee-free and instant. Withdrawals go back to cards, Skrill, Neteller, paysafecard, ecoPayz or wire transfer, with no set minimum and a £5,000 maximum per transaction; wire transfers cost £10, waived above £500.
How do I claim the Playojo welcome bonus?
Deposit £10 as a first-time depositor and you receive 50 No Wager Free Spins on Book of Dead at £0.10 per spin, with no bonus code required. The 30 Extra Free Spins are then claimed by visiting the Kicker Section after your first deposit. Winnings carry no wagering requirements. 18+, T&Cs apply.
If the data practices above look reasonable for a UK-licensed operator, the next step is to see the account terms and welcome offer in practice.